Return Policy

Australian Kicks is dedicated to providing high-quality products and exceptional customer service. We understand that, at times, you may need to return a purchase. In accordance with the Australian Consumer Law, we have outlined our refund policy below. Please read and understand the terms and conditions prior to making any purchase.
  1. Statutory Rights
Nothing in this policy shall affect your statutory rights under the Australian Consumer Law. You are entitled to a refund, replacement, or repair if a product you have purchased from us is faulty, not fit for its intended purpose, or does not match the description or sample provided.
  1. Change of Mind
At Australian Kicks, we understand that sometimes you may change your mind about a purchase. If you change your mind within 7 days from the date of purchase, we will gladly offer you an exchange or store credit, provided that the product is in its original, unused condition with all original packaging, tags, and labels intact.
  1. Proof of Purchase
To request a refund, exchange, or store credit, you must provide a valid proof of purchase, such as the electronic receipt.
  1. Damaged or Faulty Products
If you receive a damaged or faulty product, please notify us within 14 days of delivery. You may be required to provide photographs of the issue, and we may need to assess the product to determine the appropriate resolution. We will work with you to provide a repair, replacement, or refund as required by the Australian Consumer Law.
  1. Return Shipping
Customers are responsible for the return shipping costs for change-of-mind returns. For faulty or damaged products, Australian Kicks, will cover the cost of return shipping, provided the customer follows the return process outlined by our customer service team.
  1. Processing Time
Please allow up to 7 business days for us to process your return once it has been received. We will notify you via email once your refund, exchange, or store credit has been processed.
  1. Contact Us
If you have any questions or concerns regarding our refund policy or a specific return, please contact our customer service team at "sales@australian-kicks.com". We are here to help and will do our best to ensure your satisfaction.
By making a purchase from Australian Kicks, you acknowledge and agree to the terms and conditions outlined in this refund policy.