FAQs
Q: Are our products authentic?
A: All our products are 100% authentic, genuine and is verified by our team.
Q: What if your parcel is lost during transit?
A: In the unlikely event this occurs, we will work with the specified carrier to resolve the problem promptly.
Q: What payment methods do we accept?
A: We accept Visa, Mastercard & PayPal. Alternatively we provide payment plans through LAYBUY & ZIP which can be found upon checkout.
Q: How long does it take to ship?
A: Orders may take 1-3 business days to ship from our warehouse. Depending on your location it may take up to 5-7 business days to arrive.
Q: How can I track my order?
A: When your has been processed, you will receive the appropriate tracking from our courier in your email.
Q: How do I know what sizing a sneaker is available in?
A: The type of sizing is usually in the title of the sneaker such as 'GS' or 'Womens' and is also seen in the sizes available ('M' indicates men's sizing, W indicates women's sizing and 'Y' indicates grade school sizing).
Q: What does 'GS' stand for?
A: 'GS' stands for 'grade school' which indicates the sneaker(s) you are currently viewing is in youth/women's sizing.
Q: How do I know if a sneaker is available in another type of sizing?
A: The description below the product image will provide information on whether the sneaker is also available in other sizing. Usually stated with 'Also Available In...'
